why did depop limited charge me

Below is a simple chart that shows how it works. Follow the instructions in this article and start selling your own products on Depop. Here are their restrictions: When it comes to shipping on Depop, you must first decide on the shipping and fulfillment option. Repeated violations will result in a ban. Dropshipped print-on-demand products must use a design created by the seller. It's obvious why Depop is popular among young people. Music. Although USPS states priority shipping insurance is included for $50, according to the Depop shipping section in the app it appears to be up to $100. Id had some experience selling through eBay when I was in high school, mainly slinging relics from my dads basement: a great-aunts old mink coat, a lone barstool, a sky blue iPod Nano. When you sell an item, Depop will automatically charge the 10% fee on the total transaction amount (including shipping costs). Today, Depop is a place where millions of users come to celebrate their style and discover culture. It's a pain, I hate PayPal payments. Creating unique looks, new trends and making new from old. We independently review everything we recommend. As always, be kind and communicate calmly before anything else. Some sellers include the shipping and if they do include shipping they usually will state that on their listing that they offer free shipping.. From launching their own brands to building vintage resale businesses. Also they're charging me for shipping even if I put buyer pays for shipping? If you want to sell online, whether its on Depop or any other marketplace, but dont have the inventory, then you can still sell! Whenever it happens its a nice surprise and a good boost of sales especially with selling bundles. This is normal if you are new to selling to establish that you are a trustworthy seller. Make sure your clothing is the focal point of the picture by keeping the . If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. Options. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. It all hangs on whether paypal agree that the transaction was unauthorised. by Stiletto Socialite | Jun 16, 2019 | Depop, Last Updated on November 7, 2021 by Stiletto Socialite. "We will continue to remind our community about the importance of account security and updating their passwords.". Yes, USPS Regional Boxes Are Discontinued. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Lets dive right in. Ah that's brilliant thank you so much, you've put my mind at ease!! I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! The platform charges a 10% flat-rate fee (PDF) on all items soldI like that its straightforward and that its a small percentage compared with other options. You can select shipping with Depop, meaning you dont have to configure shipping manually. Disconnect your Paypal from Depop and reconnect again. The app is available for iOS and Android, and it looks and operates much like Instagramsomething my Gen Z brain could handle. The r/Depop subreddit is meant to create a safe spaceusing that term loosely because this is the internet were talking aboutfor Depop users to air out their concerns, celebrate their wins, and ask for advice. Please contact the moderators of this subreddit if you have any questions or concerns. After realising that Depop needed a selling function, Simon re-envisioned the app as a marketplace and a mobile space where you can see what your friends and the people youre inspired by are liking, buying and selling. Possibility 3: Buyer internationally cancelled the payment For example, if you have an item that costs: $25, but you offer free shipping for a $4.75 label this is how it will work: Item Price: $25. Although I cant say that my Depop shop earned me a fortune, it did help fund a trip to Tokyo in my first year of selling. If you are still not for sure you can always try free shipping then test not doing free shipping, many sellers just build their Depop shipping in the price of the item. Paypal will in fact send you an email saying the payment from your buyer is on a temporary hold. A little prodding revealed that my friend planned (but rarely followed through) on selling their old clothing, often through online marketplaces. So, to avoid refunds, always describe your items fully in your product description. I prefer Depop Payments when buyers purchase my clothes, but once in a while they would use Paypal. As a seller, you must update your account that you are shipping with Depop to qualify. I never received the payment because the payment was processed to his Paypal account!if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-leaderboard-2','ezslot_7',126,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-leaderboard-2-0'); The moral of the story is this: If you are logged on to Depop on multiple devices, check that all devices are connected to the same Paypal account if you also have multiple Paypal accounts. But i did the math and it averages out to about 20-30% loss on fees for Paypal compared to 10-15% on Depop Payments. The fee will be taken from your connected PayPal account or the card you are using on your Depop account. However, shipping with Depop can be expensive. As a general rule, its best to offer free shipping promotions on lightweight items like dresses or shirts but to avoid it on heavier things such as shoes or winter coats. Then, tap on 'Set up your shop'. One "have a go" method called "credential stuffing" involves using automated tools to repeatedly log into accounts, entering usernames and password information previously exposed from data breaches of other popular online services. Fiona Short, Depop seller, phone interview, September 24, 2020 As know I have lost out on an item and money when I haven't done anything wrong? Depop told the BBC that the safety and security of its community is its "number one priority", and that the service has never had a data breach or had its infrastructure compromised. Theyre either thrifted, fast fashion, or from independent designers. This charge will be taken directly from your PayPal account or the card you are using for payments before the remainder of the money you have made is paid to you. By browsing this website, you consent to the use of cookies. When you buy through our links, we may earn a commission. Depop suggests that you do not ship your item until you receive the payment. Getting paid on Depop is very easy. Your Depop username @username. We want to build the worlds most progressive and diverse home for fashion a place to explore unique fashion and be part of a community-driven zeitgeist thats shaping culture for the better. So I'm somewhat new at selling on depop, I've only sold a couple of items but all those times it went smoothly because they used depop payments. Depop confirmed that it intends to implement multi-factor authentication in 2021. Aesthetics are a big selling point on Depop. Or will it take it from me the moment I put more money in my bank account? All purchases through Depop are covered by Buyer Protection. If so, then you may have thought about selling on Depop. Instead, you will have to email them at support@depop.com. It doubles as a resale and social media platform where sellers and buyers can DM one another, like items and follow one another. This is because they consider brand new accounts selling as a risky transaction. The following is a sponsored link. A listing page is where the customers view a product. For some users, trust in the company has been dented. Starting a business can often be expensive. So if you are not using a priority box that you know is within the guidelines then you will have to break out the measuring tape, and its really easy to calculate or try this calculator that does it for you. Step 2: Add a photo/logo that represents your brand and tap on Next. Since Depop doesnt have their own payment method, and your buyer payments are sent to your PayPal account, so youll have to issue a refund via PayPal. Any post that does not adhere to them is subject to removal. I struggled to find things to do that would get me out of my tiny apartment without sucking my wallet dry. Whats more, the information on the most common issues with Depop and Paypal can be hard to come by. Why do Depop charge 10%? On the other hand, if you dont agree to a refund, , then the buyer can open a dispute against you directly with PayPal by following the steps, common reasons why customers return a purchase, How To Start a Fully-Remote Business in 12 Easy Steps, Moving Your Clothing Business Online: A 7-Step Strategy, 13 Online Businesses You Can Start for Free. Read about our approach to external linking. Not everyone is out to become a Depop superseller, but there are still ways to optimize your efforts and earn some extra money. Then, tap on 'Set up your shop'. If you contact Paypal first and everything looks fine on their end, they will tell you to contact Depop anyways. Depop charges a 10% selling fee for sales on the platform. If you want to take that risk, we have a few tips on how to avoid getting scammed. They are entrepreneurs, pushing fashion forward in so many different ways. Depop suggests that you do not ship your item until you receive the payment. While a Vice investigation first highlighted the problem in May, there is now evidence that account logins are being sold across multiple dark web "marketplaces". Paypal will then release the funds after your package has been delivered to your customer in the condition that you described. All Rights Reserved. Consider Shopping Secondhand. Open the app and tap on the Camera icon at the bottom center of the home screen. If you had met seller protection paypal would have reimbursed you. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! Just make sure to do your diligence and follow all the steps required by Paypal. As of January 22, 2023, USPS Regional Boxes were discontinued. Find out more about how we use your personal data in our privacy policy and cookie policy. Please note, with USPS, as with any business there may be inconsistencies as to how information is disseminated and how individual employees carry out actions. Usually, there is a minimum amount that a buyer has to purchase in order to qualify for free shipping. If you are shipping with Depop, tracking is automatically updated once you dropped your package at the post office. If you have any suspicion of your account being compromised, make sure to change your password for both Depop and Paypal. link to Yes, USPS Regional Boxes Are Discontinued, link to How To Pack & Ship An Xbox (With Pictures). Sep-28-2020 08:55 PM. Follow these six shopping tips to become a savvier shopper, save yourself money, and limit your environmental impact. If your recipient paid to receive your package and it doesn't seem right, please chat with our customer support. When finished, tap on Post listing. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. Depop operates a social media-inspired peer-to-peer marketplace which uses artificial intelligence to suggest relevant sellers and items to you and to display your items to the most relevant potential buyers, based on your preferences and other information submitted to it, and which allows you to buy and sell items using the Depop application "You always know somebody who's had a Depop horror story. 1999-2023 PayPal, Inc. All rights reserved. There are two ways to list items on Depop: Step 1: Open the app and tap on the Camera icon at the bottom center of the home screen. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. I did so by accident, used my own money to ship, and I was charged. You can set up custom prices and ship the item nationally or worldwide to the buyer by purchasing a shipping label through a third-party service or ship via your local post office. Ready to get started? Add a photo/logo that represents your brand and tap on Next. Also PayPal takes a small fee the same as the depop transaction fee but PayPal takes that fee directly depop does it when they send the money in ur account. When Amelia Strike, 21, was logged out of her Depop social shopping app account in October, nothing seemed out of the ordinary. However, using Poshmark comes with high seller fees. Create an account to follow your favorite communities and start taking part in conversations. So, in order to sell on Depop, you will need a PayPal account to connect to Depop. If this is the case, you need to wait 7-10 business days. When it comes to print-on-demand service providers, we recommend Printful and Printify. eBay vs Depop: Which is better for selling? I am a bot, and this action was performed automatically. In case something goes wrong, youre protected by PayPal's Seller Protection. But don't worry, How To Pack & Ship An Xbox (With Pictures). Do you have items laying around at home that you want to sell online? The firm confirmed that credential stuffing is a big part of the problem. Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). If you are a new seller to Depop, you may be wondering why the payment is not in your Paypal account. For each time a transaction is made, Depop collects 10% of the total sold price including shipping charges plus Paypal fees . For example, if you If youre not sure which one to choose between these two, check out this detailed comparison of. Sky warns: "Don't let your photo be more distracting than the product you're selling.". Depop proudly states that 90 percent of its active users are under 26. Read Next: How to Ship on Your Own on Depop. Recently I got the first person that paid with the PayPal button. One thing when offering free shipping please be aware that the 10% Depop fee comes off the item price except when shipping internationally. Bars, restaurants, and clubs required spending at least $50, so trying to plan a fun night out always boiled down to Can I afford this? Then I found a way to sustain my lifestyle of bar hopping, morning matcha lattes, and even a trip to Tokyo: selling my clothes on Depop. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter', Why half of India's urban women stay at home. Does anybody know if I will get my 90 back? since theyre all different numbers. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Make sure the email on your Paypal account and your Depop account match. Whether you are a new seller or have experience selling on Depop, it can happen to anyone. Step 6: Now tap on List your first item. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. This can give your listing an edge over competitors. For sales under $15, you pay a flat rate of nearly $3, but for sales above $15, the platform takes 20% of your total sale. "I felt sick - I scrolled and scrolled through hundreds of messages people had sent the scammer," she says. Active today. Then disclose the condition, the size, and the measurements of the model, and mention if youre offering free shipping (this can be a selling point, but if you plan to charge for shipping, Sky says not to advertise it, as shipping costs can discourage potential buyers from even taking a look). Etsy is paying $1.625 billion for the company, in what Etsy is describing as a mostly cash deal. If you dont want to ship with Depop, then you have the choice to arrange your own shipping. Figuring out what to get rid of is just the beginning. They're basically charging you the shipping and depop fees directly since the customer paid directly to you through PayPal whereas if the payment goes through depop, depop takes its cut before giving the rest to you. We tapped experts and researched recycling programs to find reasonable ways to offload your clothes. Depop Fees. 1 charge registered 0 outstanding, 1 satisfied, 0 part satisfied Charge code 0831 6342 0001. Payment issues with Paypal and Depop can happen to anyone. First, I needed to choose a platform. However, for the most part, I find USPS to be a dependable shipping entity and I have had zero misdeliveries or lost packages, etc after shipping thousands of packages. The free shipping for U.S. sellers is for domestic shipping only, no international shipping. She recommends following the same format for each listing: Write your description first and include as many keywords as possible. The BBC is not responsible for the content of external sites. Press J to jump to the feed. An easy way to make money with minimal human contact (Im an introvert) and zero physical labor? Ah I see. Step 2: Once youre logged in, click on Sell from the top right side. The cost savings to the customer can help to boost your sales. You can also call them but you may be on hold for a while. 1999-2023 PayPal, Inc. All rights reserved. For the United States, Depop uses USPS as their vendor for shipping within in the app. why did I get charged different payment fees? Work-flow can help the Cash-Flow. It entailed succinctly describing each piece of clothing, something Id had ample practice doing. Everytime they purchase with PayPal i get charged the ~10% deduction from fees AND Depop Limited. Scammers have continued to plague many online services through the pandemic. Alternatively, don't price too high either because it can also dissuade customers from buying your product. In fact, shipping on your own tends to be cheaper for most clothing items. In June . You can either agree to the refund, or not agree. This article will cover domestic (US) shipping and international shipping as well. Home. Can Nigeria's election result be overturned? - made sure not to do it through friends & family because I know people get scammed that way so often. My wardrobe staples are mostly basics like leggings, jeans, coats, T-shirts, and shoes, with a couple of statement pieces that I swap in and out every season. Most of the clothes for sale on the app are not luxury brands with three dollar signs attached to them. Thats it, youve completed the first step! Paypal can hold your funds for up to 21 days. New Depop sellers often make the mistake of offering promotions without knowing how much it will cost them. Press question mark to learn the rest of the keyboard shortcuts. Fiona Short, a UK-based owner of a popular Depop shop called Fifis Closet, told me she was drawn to the app for similar reasons. Depop is an online fasion marketplace focused on unique items, vintage & luxury fashion, art and books. Heres a video that explains the process: On the other hand, if you dont agree to a refund, then the buyer can open a dispute against you directly with PayPal by following the steps here. Once the shopper has landed on your product page and looked at the photos/video of your product, the next thing they will look at is the description of your item. Depop is the community-powered fashion ecosystem thats kinder on the planet and kinder to people. This may result in giving a refund to the buyer. Below is a simple chart that shows how it works. If you would like to customise your choices, click 'Manage privacy settings'. If you want extra proof just take a quick video on your phone as your proof until tracking is updated in the app and/or the package is successfully delivered then delete the video. But I dont own any designer clothes, so these options werent a fit for me. We'll just need you to confirm: The email address linked to your Depop account. It is very unfortunate and hurts small businesses who have to eat these fees. They are inclusive, diverse, progressive and creative. The tracking number will track packages until it arrives into customs and not necessarily when it arrives at the customers specific location. The company is headquartered in London, with offices in Manchester, New York, Los Angeles and Sydney. Now, don't waste time! Wishing you many more sales! Please search the subreddit before posting to see if the topic has already been discussed. Also the Depop limited DOES NOT charge me monthly/regularly, it only shows up EVERY TIME someone buys my clothes through Paypal. It can sometimes take all the money in the bank just to get started, and you may not see any returns for a while. Finding the right balance to marry shipping with product pricing and still make a profit will end up being a preference thing for most sellers. For example: if i have a shirt that i sell for $10 (free ship) and a buyer pays with Depop Payments, my take home would be $9 because of the fees. Any post that does not adhere to them is subject to removal. So here is my tip when dealing with postal office workers be kind, courteous, respectful, even when they are not. It should have no effect on the deliverability of your packages. Please contact the moderators of this subreddit if you have any questions or concerns. Even when your product doesn't get sold, you wouldn't have to pay for anything. However, make sure that all your sales are sent with tracking. Learn More. 5. Creating unique looks, new trends and making new from old. If you need tips with a step-by-step guide, check out our post below. All you have to do is to choose the best print-on-demand service provider for your business, such as Printful or Printify, and create your own custom goods like t-shirts, mugs, and more. By browsing this website, you consent to the use of cookies. Listing an item on Depop is completely free. Read about our approach to external linking. Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. Now you can start selling items and get paid when your items sell. In this article, we are going to show you exactly how to sell on Depop step-by-step with a fresh new account to help you, whether you're completely a beginner or not. When selling online there are some common reasons why customers return a purchase. You will need to confirm your information and attach proof by taking screenshots of your Paypal activity and email. First is a confirmation email from Depop that I sold an item with the USPS shipping label, if you chose to ship with them. To avoid surprises, always remember to subtract the flat fee and the shipping costs (if applicable) from the profit. Whether its finding great products or discovering helpful advice, well help you get it right (the first time). The information for sale includes usernames and passwords, with extra charged for details such as follower count, the number of sales completed by a user and their ratings by other shoppers. Good to know it's normal doe. But I don't have any money in my PayPal either, just the pending payment from the sale. Its also a good place to keep yourself motivated and promote your page to other enthusiastic Depop fans. Be creative, because there is no one formula to succeed, especially as the pool of prospective customers continues to grow. Here is the current Depop Shipping Cost Chart with suggested items that are listed on the app at the time of this writing. 21-year-old Amelia's Depop account was hacked by a fraudster, The scammer sent messages like this one to other Depop users from Amelia's account, Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket, Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under, On the dark net marketplace White House Market, "premium" Depop accounts are being sold for $5. I contacted the buyer and she told me the email address that the payment went to. What's the least amount of exercise we can get away with? I definitely sent the payment through depop instant pay as goods/services thank god! First Class International Shipping is usually up to 4 lbs, after that you move into the priority category which can be a huge jump in pricing, 3. You will need a shipping scale, measuring tape, and a printer. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'fulfilledmerchant_com-large-mobile-banner-2','ezslot_10',128,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-2-0'); Depop, unfortunately, does not have a phone number you can call. If you have done everything you can and followed all the steps and possibilities mentioned here but still have payment issues, you will need to get in touch with Depop. Connect your Depop account to the Paypal account you will be using. 28 days Add photos, description, price, and all the other details that weve discussed above about your product. It doesnt necessarily just focus on clothing, or the selling of clothes. I just sold something on Depop, and right after, I got a charge on my PayPal account saying that $8.80 was taken from my account. Press J to jump to the feed. The item I sold was 30$ and they taken 13$ out of the sale lol. Fast-forward a few years and Depop's growth has been boosted by an altogether different trend: the emergence of people who go to great efforts to buy limited editions of collectable, or just . Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. The firm, founded in 2011, told the BBC that although the number of its users increased nearly two-fold to 26 million last year, it had seen a 50% decrease in account "takeovers" since its campaign began. It seems like using Paypal is charging me a lot more than if i were to use depop payments. Or, do you have a collection of handmade products that you'd like to start selling? The fraudster had been instructing shoppers to pay them directly through PayPal's "Friends and Family" option, which sidesteps Depop's fees and doesn't offer any protection for buyers. I feel like im doing something wrong or not understanding? Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Attach proof of full refund to the buyer (i.e. This is not just Etsy's biggest acquisition to date by some margin it's made seven other . While any payment issue as a seller can be extremely frustrating, there are some steps that you can follow to ensure that you are getting your money on time.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-mobile-banner-1','ezslot_9',129,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-1-0'); One last little tip about buying or selling on Depop is that make sure you are using the platform.