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If you miss your outbound flight please notify your airline as soon as possible in order that your homeward flight is not affected. - under the age of 14 (whether accompanied or not). SIGN IN TO VOLARE X. Dear customer, before proceeding we consider it appropriate to inform you that, at the moment, the Volare area, the registration, your personal area and the correspondence relating to participation in the program are only available in Italian and . Minimum car hire is 1 day and cars must be booked at least 24 hours in advance. We've been helping our customers to discover the very best of Italy for 90 years, Download the Travelopia Modern Slavery Statement as a PDF. There may be a charge to use the facilities unless we state in the description that beach charges are included. These might include water sports (such as sunfish & dinghy sailing, kayaks and windsurfing), scuba-diving, games and sports (including table tennis) and sport equipment, pool tables, minigolf, golf, tennis, squash, gym equipment, saunas and steam baths, beauty treatments, massage, safety deposit boxes, minibars, bottled water, satellite and pay TV, entry to discos and nightclubs, porterage, charges for infants cots and food, laundry and hotel minibuses. Sorrento & the Bay of Naples Small Group Escorted Tour, Authentic Puglia Small Group Escorted Tour, Treasures of Sicily Small Group Escorted Tour, Tuscan Discovery Small Group Escorted Tour, The Majesty of the Italian Lakes, Small Group Escorted Tour. Holidays to Italys coast and islands provide some of the most picture perfect views around and many wonders to discover. These are covered by ourBooking with Confidence terms and conditions. Find out more. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk/. Offer is subject to change and can be withdrawn at any time. Registered in England and Wales. Citalia is a trading name of Specialist Holidays (Travel) Limited, which is part of the Travelopia Group of Companies. Book our Venice, Florence and Rome multi centre, and visit the three biggest stars of Italy. Refund guarantee: In accordance with your statutory rights, you will receive a guaranteed refund if we have to cancel your trip where travel to the destination would contravene the travel advice issued by the Foreign, Commonwealth and Development Office (FCDO) You will receive a refund if you cant join your trip because you or a member of your party is diagnosed with COVID-19 or has received a request from the NHS Test & Trace team to self-isolate. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. A problem has occurred whilst trying to put together your holiday. Please note: In certain areas parking can be difficult and some hotels do not have their own parking facilities. But ATOL protection does not apply to all holiday and travel services listed on this website. Cancellation charges at 100% will apply once the tickets are confirmed, even if they have not been issued. Allow us to help you filter through our best holidays based on your desires and needs. Booking with Confidence terms and conditions, Booking with Confidence terms and conditions here. Step back in time and enjoy spectacular scenery on board a luxurious train. As a tour operator we are obliged by law to print the official category awarded to the properties featured in our programme. 01293 - Calls are charged at your provider's local or national rate. Your confirmation / invoice will specify exactly what is included in your arrangements. Start with a few days in the Renaissance city, Florence, before heading to the coast for a relaxing break by the sea. Emergency exit row seats are only available to passengers who are able to move quickly and operate the emergency exit without difficultly if necessary in line with European Aviation Safety Authority (EASA) regulations. Combine two of Italy's stunning lakes all in one trip. You may incur a fee to cancel or change your flight, subject to the conditions of your ticket. citalia manage my booking. The advice can change so check regularly for updates. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. Bedroom facilities: Descriptions apply to twin rooms in hotels and facilities may vary for other room types. The security of your personal information including payment details are very important to us, All details submitted are held in a secure environment and cannot be viewed by anyone else. Its perfect for couples wanting to explore. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. *Save 100 per booking on any twin centre holiday and 150 on any multi centre holiday (a holiday containing 3 or more different hotel stays in the same booking). Please enter your booking details and click continue to display the payment screen. Normal booking terms & conditions apply. No payments whatsoever shall be made in this respect as our contract with you is solely for the provision of accommodation only. There may, however, be exceptions and we will confirm tickets as soon as possible. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. Then it's time to check-in. Allow us to help you filter through our best holidays based on your desires and needs. BOOK AND MANAGE OFFERS SUPPORT VOLARE gb - en. Everybody, including children and new born babies (who were not on a valid passport before 5th October 1998) must have their own individual passport to travel abroad. There are strict rules about bringing prohibited food items, such as animal products, back into the EU even if they are meant for personal use. Therefore, children and non-swimmers must always be supervised by an adult and no one should swim shortly after taking food or drink. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. Laws and customs of the countries you visit can be very different to those in the UK. Where there are traffic restrictions or the road is too steep or narrow our resort staff will arrange the most convenient setting down point. Please note that we do our best to maintain prices of excursions at the same level as is payable locally. Please see ourTravel with Confidence page for full details. Our contact centre is also available on 01293 765055. Normal booking terms & conditions apply. Change / Cancel a flight booking; Manage a train booking. Well help you navigate the top sights and attractions of this wonderful island. We cannot guarantee you will be seated together. Log in Search. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. In some cases it is necessary to ask you to pay in full at the time of booking for your tickets in order to secure them. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. The advice can change so check regularly for updates. We cannot accept any loss arising out of a) missed connections; or b) cancellation or change of flights unless they are part of the package booked by us. In the far south (the heel of the 'boot') is Puglia, an unspoilt region with sandy beaches, pretty towns and delicious food. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. Book our Venice, Florence and Rome multi centre, and visit the three biggest stars of Italy. Check in online, print boarding passes and manage your British Airways booking. Last / Family name (As in passport) Manage booking. Where a delay results in lost holiday time, no refunds are given for unused accommodation and meals. Any given distances and transfer times are approximate and are based on normal weather and traffic conditions and an average state of health / agility. The discount will be included in the final price of your holiday and applies to all new package bookings for a minimum stay of 7 nights in total, made between 15 December 2022 and 5 March 2023 inclusive, for travel between 15 December 2022 and 31 October 2023 inclusive, based on 2 adults sharing a room. In the case of the cancellation of either your holiday booking or event booking, any monies paid for prepaid tickets will not be refunded. Holidays to Sicily and the Aeolian Islands give visitors the chance to experience a unique region of Italy with its own history, culture and cuisine. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards to give you the peace of mind that you can holiday safely. Cancel/ change an accommodation booking; Cancel an itinerary/ booking during booking process; Booking overview / Find past bookings; Flights changes & cancellation. First for Pool Safety: Pool safety is not just an issue for beach holidays, especially as few city hotel pools are supervised or have a life guard in attendance. Double rooms: In Italy, it is normal practice to link two single beds together to use as a double bed. Please note that in peak season you may be asked to share a table and to select your choice of evening meal at breakfast. First class service when rebooking a holiday. Tuscany is also home to Florence, with its distinctive Renaissance dome and world-famous art galleries. If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . We will answer your call and thank you for your continued patience**, -Read our customer support FAQsfor help withcustomer support queries -. We have been working with Gennaro since 2014 and we hope that you enjoy exploring the best that Italy has to offer with Gennaro and the team here at Citalia. All rooms contracted by Citalia have private wc, bath and/or shower. If my booking contains flights which are not provided by Cathay Pacific, can I still access Manage Booking? Please ask for details at the time of booking. Similarly airlines, do not always offer compensation for flight delays and will not alter your homeward flight to account for any lost holiday resulting from outbound flight delays. Discover the new features. Managing your reservations All you need to know about double-bookings Can I reject a reservation? Key Rights under the Package Travel Regulations, Travel with Confidence page for full details, https://www.citalia.com/travel-information/travel-aware, www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. Offer is subject to change and can be withdrawn at any time. *Save 100 per booking on any twin centre holiday and 150 on any multi centre holiday (a holiday containing 3 or more different hotel stays in the same booking). Terms and conditions apply. Suites: Unless otherwise stated, a Junior Suite typically consists of one room. Some airlines offer a 'Sitting together' supplement. Pools in city hotels are usually smaller than those at beach hotels making diving more hazardous. Offer is subject to change and can be withdrawn at any time. Start planning your 2023 Italian adventure today with our multi destination itineraries. They may therefore have additional space in front of the seat, but not always additional room to stretch your legs out. Take a look at our latest offers and start saving on your next luxury holiday today. Sorrento & the Bay of Naples Small Group Escorted Tour, Authentic Puglia Small Group Escorted Tour, Treasures of Sicily Small Group Escorted Tour, Tuscan Discovery Small Group Escorted Tour, The Majesty of the Italian Lakes, Small Group Escorted Tour. Explore Italys glittering waters, tranquil towns and historic cities on this guided tour. ECD may be required by us or the airline. Where could you be heading to in the next few weeks? Don't have your booking reference number? If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. Our ATOL number is 0285 and our ABTA number is V4068. We may also share information with our advertising, analytics and social media partners for their own purposes. The card must be in-date and is not a substitute for travel insurance as it only pays for some emergency medical cover and doesn't cover repatriation home. Normal booking terms & conditions apply. Search flights Book a . out of sight. Percentage discounts shown against a hotel (e.g. 01293 - Calls are charged at your provider's local or national rate. Well help you navigate the top sights and attractions of this wonderful island. The advice can change so check regularly for updates. Booking with Confidence terms and conditions. This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. We reserve the right to substitute alternative carriers and/or aircraft types if necessary. Due to airline policy most flights will be non-smoking and some may not serve alcohol. Under Italian Law smoking is prohibited in all public places but dedicated smoking sections are available in certain hotels. Extra Leg Room seats are not available to pre-book on all airlines. Hotel views: When a room is described as having a sea view, this means that such a view may be obtained from it. Any facility not confirmed nor prepaid for in the UK but provided locally, at your request, must be paid for at the hotels rates and Citalia cannot accept any liability for this. The basic price of your holiday, when sharing, is determined by the actual dates of your stay, your choice of travel eg air/rail and your accommodation. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. Alternatively, call one of our Personal Travel Plannerson01293 212158*for assistance. We will endeavour to book the class of travel requested. Please also refer to the CitaliaPrivacy Policy. Since 10 January 2005, a no smoking policy has been introduced throughout Italy and applies to all public places including nightclubs, bars, cafs, shops, museums etc and includes public areas of hotels. Log in Not an Executive Club member? Triple rooms: When 3 people share a room this is usually on the basis of adding an extra bed, (which may be a fold up bed), to a normal twin room and may be rather cramped. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Please refer to theterms and conditions here. Book Manage Help United Kingdom Log in Please log in to access the page requested Membership number / Username PIN / Password Forgotten PIN / Password? ASSISTANCE. This romantic break takes you to some of the most enchanting locations in north eastern Italy. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. Eight day tour with an insight into one of Italys most stunning regions. then click on "Manage" Select "Manage booking" If you choose to make your own way home and not accept or wait for your confirmed carrier to offer the rescheduled journey, we are unable to consider a refund of any accommodation, welfare or transport costs you incur, and cannot guarantee a refund of your unused costs. It does not imply that the room faces the sea and frequently only a side sea view may be obtained from the window or balcony. If you have an account, log in to view your reservation in the My bookings section. The UK has recently adopted the European Health Insurance Card (EHIC). In May and June, when rail schedules change, there is an additional delay and reservations may be confirmed 2-4 weeks before departure. Please provide a valid last name without any punctuation or spaces. A little way south youll find Liguria, edged by some of Italys most beautiful beaches, and the foodie region of Emilia-Romagna. Agriturismo / Country House / Historic Residence. The discount will be included in the final price of your holiday and applies to all new package bookings for a minimum stay of 7 nights in total, made between 15 December 2022 and 5 March 2023 inclusive, for travel between 15 December 2022 and 31 October 2023 inclusive, based on 2 adults sharing a room. Also see Local holidays. This relatively unexplored corner of Italy is awash with culture, history and authentic cuisine. We have no control over such works arising from a resort's growth in popularity and we are unable to anticipate the speed or the extent to which such development may occur. The Citalia website can be used by all travel agents to check availability of holidays, prices, holiday information and to book. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. There may also be supplements (eg for single room, balcony, sea view, full board etc). Accommodation only bookings: Guests buying accommodation only will be responsible for any costs incurred due to late arrival at the accommodation. Explore Italys glittering waters, tranquil towns and historic cities on this guided tour. Late arrivals who cannot collect keys until the following day will be liable for any costs incurred in alternative overnight accommodation. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Booking Error | Citalia 01293 765055 Call us from 9am - 5.30pm Destinations Holiday Types Deals Inspire Me About Us Travel with Confidence Apologies, something has gone wrong Home Search error A problem has occurred whilst trying to put together your holiday. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. Sorrento & the Bay of Naples Small Group Escorted Tour, Authentic Puglia Small Group Escorted Tour, Treasures of Sicily Small Group Escorted Tour, Tuscan Discovery Small Group Escorted Tour, The Majesty of the Italian Lakes, Small Group Escorted Tour. Combine two of Italy's stunning lakes all in one trip. It was very easy, aided by some very helpful staff who took me through the process.Telephone contact was also easy, unlike in most cases when booking things, with the phone being answered very quickly or my message being responded to very quickly.I would definitely use citalia again and a special . It is your responsibility to provide this information to us or the airline as instructed. Orient Express: Your cabin will have a washbasin, and toilet facilities are located in the corridor. Your electronic documents are available on our website within 28 days of departure. Smoking is only permitted in private homes, hotel rooms (at hotels discretion), in the open air or designated specially adapted rooms (which are few).