Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. You have the chance to buy up to 10 additional holidays per year. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If so we can help you claim compensation on a NO Win, NO Fee basis. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. The report found the repair centre's ability to handle calls was deemed 'critically low'. To access this support or speak to an advisor, contact Business Gateshead today. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Youll be paid a competitive salary plus additional allowances where relevant. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. 27,852 - 30,151 a year. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Work to the outside of your home may not need an appointment. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. : 50K - 53K. The contractors are currently repairing seven properties a week. We will need to look at what has been damaged so please don't throw anything away. We will first make sure that it is our responsibility to do the repair. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. We are Gateshead Council'sHousing Team. endobj The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. This is commonly known as filing a compensation claim for despair against a housing association landlord. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Gateshead Council. Gateshead Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Homepage for Gateshead Councils Benefits and Council Tax information Unfortunately, this job posting is expired. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of View details of your former and current tenancies including rent statements and repair. It is also possible to claim for any damage that may have been caused during repair works. This makes sure that everyone is treated fairly. 1 0 obj Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". This includes both small leaks and emergency repairs. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Gateshead Council aims to complete the backlog by late March next year. These are repairs which need quick attention and don't need an inspection first. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Top Jobs in Gateshead, England. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu There's also additional service charges from 115.85 a week, this cost is eligible . I have got this complaint, they monitor it and see it through to the end. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> % Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. We would not replace all items, only the ones that are required. Are you a Council or Housing association Tenant with housing disrepair issues? From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. These are repairs which could cause injuries or further damage if they are not dealt with quickly. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Wednesday 2nd November 2022. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. We are Gateshead Council's Housing Team. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Thank you so much. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. :L+Ftc[Sdu|^Y^. stream If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. The council is responsible for most repairs to your home. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. We will tell you in advance when any work like this will happen. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. As a council housing tenant, you are entitled to a good standard of living. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". To register with My Housing Account, select 'my account' at the top of the Council homepage. Repairs update You can now report your non-emergency repairs. You can also include claims for loss of earnings and care costs if necessary. We have guidelines on how long different repairs should take. Some work to your home is done as part of a planned maintenance or investment programme. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. <> Connected Voice are collating information about support across Newcastle and Gateshead. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. You can create a free account to post activities, services and promote organisation working in Gateshead. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Our housing offices are currently closed to the public. You can also claim compensation for the damage that has been caused during repair work. Were delighted that you want to come and work with us. All rights reserved. Employer Est. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Time to have your say on the future of our leisure service. Thursday 26th January 2023. We hope to reschedule these events at a later date. Read more about the Housing Capital Investment Programme. We encourage our people to think differently, do the right thing and be innovative. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Repairs & Voids. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. People really are our greatest asset at Gateshead Council, and we value every employee. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Wherever possible we will place the order immediately. As a tenant you are not automatically covered for any of your home contents. These include re-fixing toilet seats and repairing minor leaks. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. If your repair can't wait until the programme we will carry it out within the normal timescales. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Some of these repairs need to be inspected before the repair can be done. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Copyright Andy T - 2021. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. This covers things like outside painting, replacement windows and annual gas servicing. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. United Kingdom. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Reporting repairs Home. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. E6 2JA. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. about Our Customer Scrutiny Panel needs you! Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. The site has been designed with residents and local groups to ensure it is easy to use. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Well, theres so much on offer and heres just a few of the highlights! Gateshead Council aims to complete the backlog by late March next year. Don't worry, we can still help! Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. endobj Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Please ask your Neighbourhood Housing Team for details. You should report any damage to your local housing office. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. 182-184 High Street Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Call us on 0333 050 8887 to start the process or fill in the form. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University.
Nesn Red Sox Announcers Today, Missing Persons Colorado 2020, Which Member Of The Group Silk Died, Recuperar Frase Semilla Ronin, Standard Market Menu Calories, Articles G