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This is when we knew the postings on the Internet were so very true. http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. Some things that can help you tell if a company is reputable and not trying to scam you are as follows: We only suggest companies that use escrow, so you dont have to pay them until theyve successfully helped you get out of your timeshare. Its not uncommon for people to feel like they were misled or deceived during the purchase process, and this can lead to a lawsuit. The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. Sunset Solutions Group Response Apr 23, 2020. They accepted this and said they would process the paper work and credit our accounts. So many have been ripped off it's amazing that the Mexican gov't allows these crooks to continue to operate. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The first thing you need to watch out for is the timeshare sales pitch. I also almost got scam by Sunset World too . Same liesA class action is not possible, you would have to sue them in Mexico. 6. We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. politicians or family members who had lost by virtue of a judgment handed down in a proceeding or in whose Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people. I was in suspense. This effectively nullifies the contract. Ask to use the internet to download the real form from the IRS. I cannot even sell mine for $1. We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. What are the process you did? This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. We told them that we were there to relax and did not want any meeting. this is a site in teh USA who says they files a case. Sunset Solutions Group 3911 Litchfield Dr, Waxhaw, North Carolina, United States, 28173-7180. . jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico A scam is an illegal scheme designed to cheat you out of your money. Same here would love to know how to resolve. I wanted a cancellation and return of my money. Sunset World Resorts & Vacation Experiences review: sunset group / fraud and dishonest. Filing a dispute claim is also helpful especially if you have proof that you cancelled your contract within the 5 days time frame . Timeshare Compliance claims they provide timeshare exit services for frustrated timeshare owners who want to get rid of their timeshares. All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. Cancun, Quintana ROO Mexico C.P. Guess what? However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. Unfortunately we didnt realize we were being scammed until later. Cancel Timeshare Mortgage and Maintenance Fee? How to Get Rid of Hacienda Del Mar Timeshare? I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. He is saying that it is an investment and that you can sell your weeks to the company if you dont use it and they will buy your weeks and then you will earn money from selling your weeks to the company . The Better Business Bureau is an extraordinary method for checking the legitimacy of an organization. SHAME OF THESE PEOPLE FOR LYING TO THEIR MEMBERS! You can learn more by looking up Promotoria Sunset Group Timeshare Owners Lawsuit online. I have collected evidence to support the claims of thousands of people deceived from this company. They fed us a nice lunch, we toured 2 very nice resorts, were served free alcoholic beverages and then it all began. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. Search Close. 10, Lote 13-B, Zona Hotelera Nationwide Mexico Phone: 011- (52)-9988808750 Web: Category: Resorts Sunset Lagoon, Royal Sunset, Sunset Group, Sunset Fishermen Fraud, Misrepresentation, Timeshare Scam Cancun Quintana Roo *Consumer Comment: Timeshare Scam I asked to take the contract home to have a lawyer review and if OK I would mail them a check and signed documents. BPREP 8500 Sunset is a company controlled by Korman Communities, which operates the AKA short term corporate rental business, and the Brookfield Property Group. How did it turn out for you guys? They gave us 4 of those worthless vouchers for Sandos resorts which are also worthless. Same thing happened to us. The presentation was very high-pressured and very distracting. I'll keep you posted on how it turns out for us, but so far it is not looking good! It does not say what "services" are. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. Sunset World Resorts & Vacation Experiences. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. I am sorry they stole your money, scammed you, but am glad that you are warning people, like me. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! I decided to buy their (Ultimate Loyalty Program) package for a couple thousand. Please be aware of these types of schemes. They kept bring a new person to promise us more and after 4 hours I was so nervous and couldn't think anymore - we agreed and gave a deposit. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? This website uses cookies to improve your experience while you navigate through the website. email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California). 1 of Membership Purchase Agreement shows annual maintenance fee is $719 which matches the fee for Cancun Sunset Club (Royal Sunset - on the beach), however when 2008 week was paid for Royal Sunset, the week that space banked with RCI was for Sunset Lagoon which has a lower maintenance fee of $616 per the 2006 schedule. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. It was very overwhelming and confusing. But they lied about everything. How to get rid of Starwood Timeshare Cancellation? Filed March 20, 2017 zillayh@gmail.com, We are also victims of Sunset Group. They said that they needed some business write offs for their firm. By the end of the day they were down to $4000 for a 10 week base, + 10 weeks options, + 10 weeks corporate giveaways, + a free cruise for a 10 year contract. Try Profeco, and don't take no for an answer. Resorts International Marketing Corp. was not the rental program that was presented and that Sunset required us to pay an additional fee for. They have an office in Miami - which they do business from there. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitadvice.com. On 03/31/2021 ALEXIS MILLER filed a Personal Injury - Motor Vehicle lawsuit against SUNSET AUTOMOTIVE GROUP INC. This scammers has to stop. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. What should we do? The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. If they do not refund our $8000, WISH TO FIGHT THEM LEGALLY! At the airport they offered us nice rental SUV for the whole week for $99 if we would tour the "hotel". Our experience was similar: Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. Or tell them to hold on for a minute and use a cell phone to call your accountant or tax-professional. The last thing you want is to hand over your hard-earned money to a scammer. i personally would beg to differ. Now the Sunset Group threatens us with a collection agency and is attempting to ruin our credit. One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. Sunset Group, Sales Dept. When we arrived back in the United States we were pleased with our decision to cancel, especially after we found out there are thousands of complaints on the Internet about the Sunset Group. Take action now! We were sucked in by their promise to get us a balcony for an inside cabin rate. Our "VIP week" couldn't be booked at all. Can You Get Rid of an Occidental Allegro Timeshare? I said I'll keep an open mind. Everything said was identical, currently arguing with them to cancel the contract. If youre considering legal action against Sunset Group, you may be able to join a class-action lawsuit. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. I almost got scammed myself. For example, on Consumer Affairs, Sunset Group has a 1.5-star rating with nearly 200 reviews. We hope this article has been helpful. Sunset has thus far refused to refund nearly six thousand U.S. dollars, and has turned our account over to their collection agency, RMI. When I get back to USA, another man from their company called me and asking the reason of my cancellation and said that the refund will be delayed because the reason of cancellation is personal and has nothing to do with them. This is multiple scenarios with the same story. Sunsetworld Resorts, did you find out the other locations of their hotels prior to this? What a rip off and that's before considering the "membership fee" which varied but I had them down to $4000 for 10 years. The VW Car-Net 3G sunset class action lawsuit was filed in the U.S. District Court for the District of New Jersey: Michael L. Raffo v. Volkswagen Group of America, Inc. et al. they will admit that trading your private residency with someone else costs $189 each time. Big lie. This review was chosen algorithmically as the most valued customer feedback. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. I hate those people with a passion. This person was useless and was very dishonest in her statements to us. Its very important to google the company and read reviews about them especially if you put out big money . We are attempting to get out of our recent membership to "The Ultimate Loyalty Program" which was completely misrepresented during the sales presentation. We liked going out & trying different restaurants. What a lead in! Have you had any luck with your fight against these crooks? It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. In addition to these serious issues, other problems noted, included: 3. How to Get Rid of a Timeshare with a Mortgage Balance? If there is a lawsuit please let me know, I was a victim too. Sunset Group is a family-owned timeshare developer. If anyone has information on contacts I would appreciate the info. We have the same story as you. Class action lawsuits are designed to bring a large group of people together who are victims of the same injustice. And I also check my contract and nothing in the contract that says they will buy my weeks so I know they just wanna scam me. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. 4. They said that they needed some business write offs for their firm. Sunset World Resorts & Vacation Experiences - Scam and fraud! The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. How to get rid of Avalon Vacation Club Timeshare? I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. I promised nothing. Now there is no mention in any part of the contract of any reactivation fee, "so how could this be legal" I asked and he told me that it was there policy. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I was there 2 years ago with a friend.First of all the room where we checked into was full of water and we had to pay extra to upgrade to another room .I signed up for their 1 BEDROOM TIMESHARE with a deposit of $5000. In a lawsuit filed in San Francisco Superior Court on Tuesday, the Mid-Sunset Neighborhood Association alleges that the project's developer, the Tenderloin Neighborhood Development Corp.,. Try not to permit yourself to be cheated by organizations that lack proof of assisting their clients out of their timeshare contract. i am assuming that you will get this message? Then she had someone call me to close the deal. If youre hesitant about an investment opportunity, do some research before making a decision. That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. They promise you everything and deliver NOTHING! Jan 06, 2019 4:36 pm EST. Necessary cookies are absolutely essential for the website to function properly. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks. I cannot use my name but was scammed also. if it was a scam there would not be more than 20, 000 happy members of this group, it is not a scam, you have to use correctly your opttions and the ones who do so, have an amazing expirience with their purchase. They said they cannot do business via phone, fax, or email. The company takes great pride in taking care of all your needs before, during, and after your stay. However, there are a few options available if you want to get out of your contract. 8. How To Get Out of a Diamond Resorts Timeshare? Go figure. The second most common complaint is that Sunset Group uses high-pressure sales tactics. I specifically told the sales manager that I might not meet the 7 day cancellation by mail by the time I returned home on Friday being weekend, he gave me a number to call for cancellation by Saturday/Sunday which I did. We sent letters to The Sunset Group to the address listed on our contract - Promotora Sunset Beach Clubs S.A. DE C.V. Kukulcan Boulevard KM 10, Lot 13-B, Hotel Zone. www.sunsetscam.com If they try to weasel their way out of using one, that should be an immediate cause for concern. The complaint has been investigated and resolved to the customers satisfaction. XChange is a subscription-based clearinghouse of state court information. Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. Hi goaliemike, we are here in cancun, we were scammed. It's a lie. They had already charged my credit card for the deposit. If you pressure them. The first was to continue with the upgrade - which we did not want. And they have right of refusal if the owner tries to sell it themselves. 7. "You get a detailed email after paying for the package, there will be a link where you can make your payment". I have a duplicate copy of that . A quick Google search shows that Mexican Timeshare Solutions practices fit right into those we consider shady and less than trustworthy. Promotoria Sunset Group Timeshare Owners Lawsuit Author of the review. We do alot of cruising and thought-Wow this is really a great deal. Sunset World/Pura Vida Lifestyles Premier Cancun Vacations, Cancun Travel Unlimited,Sunset Group, PURA VIDA, club sunset cancun, sunset group, sunset royal Enticing people to buy a ripoff vacation packages, took my money $1625.00 for a membership, can't even access the website PURAVIDALifestyles, took upon themselves to terminate my membership . Not much else he can do he says. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. 9. i would love to find even a class action suit which i can cite when attempting to get out of our contracts because all the stories are similar. I'm in the process of calling the BBB and seeing what they can do. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. when we went to the sellers office we were told they do not buy back units. I was specifically told I was not buying a timeshare. Our primary problems are: These specialized businesses are designed to help get you out of your contract, usually for a fee. Please read and let me know what you think. Cant wait for a law suit. In reality, all-inclusive is mandatory for usage at all their Cancun locations. We use cookies to give you the best experience possible. Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. Beware of timeshare scams in Mexico! Instead of waiting around thinking the solution will present itself to you. Same happened to me in Playa del Carmen. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services.